Get in Touch
Contact Us
We're here to help. Choose the right channel for your query below.
General Support
Questions about your account, billing, technical issues, or general inquiries.
support@startsprint.appResponse within 1–2 working days
Schools & Trusts
Bulk licensing, institutional accounts, integration support, or procurement queries.
info@startsprint.appPriority response for institutional enquiries
Safeguarding Concerns
Report inappropriate content, user behaviour, or safeguarding issues.
safeguarding@startsprint.appUrgent concerns addressed within 24 hours
Legal & Privacy
GDPR requests, data access, privacy questions, or legal matters.
privacy@startsprint.appData subject requests processed within 30 days
Response Times
Initial acknowledgement target times.
Safeguarding concernsWithin 24 hours
Schools & institutional queriesSame or next working day
General support1–2 working days
GDPR data requestsWithin 30 days (required by law)
Before You Contact Us
You may find answers to common questions in our documentation:
For Schools & Multi-Academy Trusts
Considering StartSprint for your school or trust? We'd love to discuss:
- Bulk licensing options
- Domain-based automatic access for your teachers
- Integration with your existing systems
- Training and onboarding support
- Custom configurations for your needs